Refund policy
Return & Refund Policy
At Parvop, we want you to feel confident every time you shop with us. If you are not completely satisfied with your purchase, please review our return and refund process below.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- Return Window: You have 30 days from the delivery date to request a return.
- Product Condition: Items must be unworn, unused, with original tags attached, and in their original packaging.
- Proof of Purchase: A receipt or order confirmation is required.
- Return Authorization: Please contact info@parvop.com before sending any items back. Returns sent without prior approval may not be accepted.
Please Note: Customers are responsible for return shipping costs. Parvop does not provide prepaid return labels.
2. Restocking Fees (15%)
A 15% restocking fee may be deducted from your refund if the return meets general eligibility requirements but falls under the following situations:
- Buyer’s Remorse: Returns due to incorrect size selection, color preference, or a change of mind.
- Condition Issues: Items returned without original packaging/tags or showing signs of use, wear, or damage.
- Special Items: Custom, special-order, or personalized products.
- Late Returns: Returns accepted after the standard 30-day return period.
This fee helps cover inspection, repackaging, and inventory restocking costs.
3. Restocking Fee Exceptions
No restocking fee will be applied if:
- The product arrives damaged, defective, or incorrect due to an error on our part.
- The return has been specifically approved by our support team without restocking conditions.
4. Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Sale or clearance items
- Gift cards
- Personal care or hygiene products
- Perishable, hazardous, or flammable materials
5. Refunds
If you are not satisfied with your order, you may request a refund by contacting our support team and initiating the return process.
Once your returned item is received and inspected, we will notify you regarding your refund approval.
- Refund Timeline: Approved refunds will be issued to the original payment method within 10 business days.
- Processing Time: Your bank or payment provider may require additional time to process and display the refund.
- Support: If more than 15 business days have passed after your refund approval, please contact us at info@parvop.com.
6. European Union Customers
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days without providing a reason.
Returned products must be:
- Unused and unworn
- In original packaging
- Accompanied by proof of purchase
7. Return Address
For approved returns, please contact info@parvop.com for return instructions and the designated return address.
Questions?
If you have any questions regarding returns, refunds, or your order, please contact us:
Email: info@parvop.com